OMG, what a hoot! I can soooo understand why they created that instructional video. Times really changed when they could no longer call the switchboard operator immediately. It wasn't that long ago when there were party lines in this neck of the woods still.
I've never called a switchboard (although I once temped as a receptionist back in the day when the receptionist routed all the calls). I can't imagine having to have someone connect me to a phone a block away. How quickly things change.
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